Solinteg is a professional PV energy storage products and PV energy storage intelligent micro-grid system solution provider, covering design, development, manufacturing, sales and customer service.
You can also contact us via online submission and we will feedback as soon as we receive your request.
Solinteg (“Solinteg” or “We”) is committed to keeping your trust in us and protecting your personal information by adhering to the following principles: the principle of consistent rights and responsibilities, the principle of clarity of purpose, the principle of minimum necessity, the principle of security insurance, the principle of subject participation, and the principle of openness and transparency, etc. And we promise to take appropriate security measures in line with mature security standards in the industry to protect your personal information according to law. The personal information refers to all kinds of information recorded electronically or otherwise in relation to identified or identifiable natural persons, excluding the anonymous information.
Please read this Policy carefully to understand our practices regarding the customers’ personal information protection before using our products or services.
This Policy will help you better understand:
How we collect and use your personal information
How we keep your personal information
How we share, transfer or disclose your personal information
How we protect your personal information
Your rights to your personal information
How we handle personal information of juveniles
Third party service providers and their services
How your personal information is transferred globally
How this policy will be updated
1, How we collect and use your personal information
We collect personal information to operate more efficiently and provide you with the best experience. We collect personal information including: (1) Personal information you provide to us; (2) Personal information generated during your use of the products or services; and/or (3) Your personal information obtained from third parties.
The information we collect depends on the products you actually use, the environment in which you interact with us, the choices you make, including your privacy settings, and the products and the functions you use. Our products and the functions include core business functions and value-added business functions. When we collect information, it’s not a must that you provide us with your personal information. For the core business functions, if you choose not to provide, we may not be able to provide you with relevant services, nor respond to or solve any of your problem. For value-added service functions, you may choose whether to consent to the information collection by us. If you refuse to consent, relevant value-added service functions may not be realized, but it will not affect your use of our core business functions.
Please note that when you enable any permission, it means that you authorize us to collect and use relevant personal information to provide corresponding service for you, and when you disable any permission, it means that you cancel the authorization and we will no longer continue to collect and use the relevant personal information based on the corresponding permission, nor can we continue to provide you with the service of the corresponding permission. Your decision to disable such permission will not affect the previous collection and use of information based on your authorization.
1.1. How we collect and use your personal information
1.1.1 Information you provide to us
（1）To provide you with recruitment services
To enjoy our recruitment services, you may need to provide us with your name, gender and other personally identifiable information, basic personal information such as mobile phone number and email address, and personal education and work information such as education and work experience so that we can assist you in resume creation, job application and necessary communication. The recruitment services we provide contain both mandatory and optional information. If you refuse to provide the mandatory information, we will not be able to provide you with relevant recruitment services, but if you refuse to provide optional information, it will not affect your use of the basic functions of the recruitment services.
（2）To organize online and offline events
We may organize exhibitions or online media events from time to time, and you are requested to provide us with your name, gender, mobile number, email address, job title, company/organization, industry category, etc., to complete identity verification and get in touch with you. If you refuse to provide the above information, we will not be able to verify your identity and contact you, and you will not be able to participate in our exhibitions or online media events.
（3） To provide you with feedback function
We provide you with feedback function. If you need to feedback to us, we will request you to provide and collect your personal information, including your name, mobile phone number, email, address and your comments, so that we can contact you in time and feedback the result to you. If you refuse to provide the above information, we will not be able to learn and respond to your comments or requests in time. However, it will not affect your use of the basic functions of related products or services.
1.1.2 Information collected during your use of the products or services
To safeguard our products and services and user accounts, provide better products and services and improve the user experience, we will collect some of your equipment information during your use of relevant products or services (including your use of relevant products or services with the account of the enterprise/organization), and information about the interaction of you and your equipment with our products and services, including:
（1）Equipment information: For example, equipment attribute information (such as your hardware model, operating system version, equipment configuration, unique equipment identifier, International Mobile Equipment Identity Code (IMEI), network equipment hardware address MAC, advertising identifier (IDFA), equipment location information (e.g. via GPS, Bluetooth, or WIFI signals), equipment connection information (type of browser, telecom operator, language in use), and equipment status information (e.g. equipment sensor data, equipment application installation list). We may correlate information collected from your equipment to provide you with a consistent service across the equipment. We may correlate your equipment information or phone number with your service account number.
（2）Logging information and operation records: For example, your use of our products or services, your operation behavior after logging in to your account (including changing your password, changing your bound mobile phone number, email address, and appealing records), searching and querying of terms entered with the services, event information on the software (such as reboots, upgrades, errors, crashes), IP addresses, URLs of the services accessed, browser types and languages used, information of downloading and installation or use of mobile applications and software, information communicated with the communication software and the date, time, duration, browsing information of accessing to the service.
Please understand that the functions and services we provide to you are constantly being updated and developed. If a function or service is not described in the preceding description, we will separately explain the content, scope and purpose of information collected from you through page prompts, interactive processes, Website announcements, and separate agreements to obtain your consent before the information is collected. If you do not agree to provide such information, you may not be able to use the function or service, however, this will not affect your use of the existing functions or services.
We will use your personal information in line with the purpose described in this Policy, and your personal information will only be used for the purpose identified, described and authorized by you at the time of collection. We will ask for your agreement in advance when we are to use the information for other purposes not shown in this Policy. If we are to use the information collected for a specific purpose for other purposes, we will ask for your agreement in advance. We will not provide users’ personal information and behavioral data to third parties for use without the consent of the users.
1.2. Information obtained from third parties
To provide you with better services and meet your personalized needs, we may receive your personal information or other information from our affiliated companies or cooperative units (such as third-party media organizations, third-party market research institutions and advertising service providers) if permitted by law and based on your authorization.
1.3. Exceptions to authorized consent for collection and use of personal information
You are fully aware that, in accordance with the applicable law, we do not need your authorization to collect and use your personal if the information:
（1）Is related to the performance of our obligations under laws and regulations;
（2）Is directly related to national security and national defense security;
（3）Is directly related to public security, public health or significant public interest;
（4）Is directly related to criminal investigation, prosecution, trial and enforcement of sentences;
（5）Is for protection of life, property and other material legal rights of you or other individuals while it is difficult to obtain your personal consent;
（6）Is made public by you;
（7）Is necessary for the execution and performance of the contract between us;
（8）Is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
（9）Is necessary for maintaining the safe and stable operation of the products or services provided, such as detecting and handling malfunctions in products or services;
（10）Is necessary for legitimate news reporting by news organizations;
（11）Is necessary for academic research institutions to carry out statistic or academic research for public interest, provided that the personal information contained is de-identified when the academic research or description results are provided to outside.
2.1.What is a Cookie?
The Cookie is a small file transmitted and stored on your equipment by our Website, application or service. Cookies and other similar technologies, such as pixel tags and Website beacons, may be used on our Website, online services, interactive applications, email and advertising. The Cookie may be stored on your computer for a short period of time (such as only when your browser is open) or for a longer period of time, even years. We cannot access Cookies that are not set by us.
2.2. Cookies and similar technologies we use
（3） Many Web browsers are provided with the function Do Not Track. A “Do Not Track” request can be sent to the Website with this function. If your browser enables Do Not Track, all of our Websites will respect your choice.
（4） Like most Websites, certain information for analyzing cumulative trends and administering our Website will be collected automatically. The information may include Internet protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, files you view on our Website (e.g. HTML pages, graphics, etc.), your operation system, date/time stamp and/or clickstream data.
2.3. Clear/disable Cookies
Administering Cookies and Cookie preferences must be done within your browser’s options/preferences tabs. Guidelines on how to do this in a common browser:
Microsoft Internet Explorer
Safari for macOS
Safari for iOS
2.4.More information about Cookies
www.allaboutcookies.org。 For details about Cookies and instructions on how to set your browser to enable, delete or disable Cookies, see www.allaboutcookies.org.
3, How we keep your personal information
3.1. Unless laws and regulations require a longer retention period, the retention period for the personal information we collect is the minimum period necessary to achieve the purpose of collection as described in this Policy. Your personal information will be deleted or anonymized after the above retention period.
3.2. When some or all of our products or services are stopped due to special reasons, you will be informed promptly and the collection and processing of personal information of relevant products or services will be stopped, and the personal information related to the products or services held by us will be deleted or anonymized, unless otherwise stipulated by law and regulations.
4, How we share, transfer or disclose your personal information
4.1. How we share and transfer your personal information
In some cases, we may entrust a third party to process your personal information on our behalf. For example, a company that sends SMS or email messages or provides technical support on our behalf can only use your personal information to provide services to you on our behalf. From time to time, we may share some personal information with our affiliates and strategic partners who work with us to provide products and services to provide the products or services as you request.
（1） Share with affiliates: To the extent permitted by laws and regulations, your personal information may be shared with our affiliates to comply with laws, protect the interests, property or safety of us and our affiliates or partners, and of you and other users or the public from damage, for example, to prevent fraud and other illegal activities and reduce credit risk. Only personal information that is necessary for the above purposes will be shared. Without your consent, your personal information will not be shared by our affiliates for any purpose other than the above.
– Cloud service providers: Some of our services will rely on third-party cloud service platforms, and relevant business data will be stored on such cloud service platforms, thus your equipment information and network-related information will be collected by the third-party cloud service provider;
– Logistics service providers: When you purchase our products or participate in our activities and win prizes, if the relevant products/prizes need to be delivered by a third party, we will provide the relevant delivery information provided by you to such third party LSP for the purpose of delivery, including your name/company name, delivery address, contact information, etc.
4.2. How we publicly disclose your personal information
Your personal information will be publicly disclosed only in the following cases with safety precaution measures in line with industry standards:
（1）Disclosure of the corresponding personal information according to the scope of authorization you have separately agreed to; or
（2） Law-based disclosure: Your personal information may be disclosed if it is sincerely believed that the disclosure is necessary to protect our rights and the safety of yours or of others, to investigate fraud, or to respond to a government request if the disclosure is required by law to comply with a subpoena or other legal proceedings, litigation, or a mandatory request from a government authority.
4.3. Exceptions to authorized consent for sharing, transfer, or public disclosure of personal information
You are fully aware that, in accordance with applicable law, your personal information may be shared, transferred or publicly disclosed without your prior consent if your personal information:
（1） Is related to the performance of our obligations under laws and regulations;
（2） Is directly related to national security and national defense security;
（3） Is directly related to public security, public health or significant public interest;
（4）Is directly related to criminal investigation, prosecution, trial and enforcement of sentences;
（5） Is for protection of life, property and other material legal rights of you or other individuals while it is difficult to obtain your personal consent;
（6） Is made public by you;
（7） Is legally disclosed information that are collected from legal news reports, government information disclosure and other channels.
5, How we protect your personal information
5.1. How we protect your personal information
We take reasonable and practicable technical security and organizational measures to protect the information collected in connection with the services. We have taken safety precaution measures in conformity with standard of the industry to prevent unauthorized access, disclosure, use, modification, damage or loss of your personal information.
5.2. Notification and response to personal information security incidents
Please be aware that although we take reasonable measures to protect your information, no Website, Internet transmission, computer system or wireless connection is absolutely secure. In the event of a personal information security incident, according to the requirements of relevant laws and regulations, we will inform you in time about: the basic situation and the possible impact of the security incident , the measures we have taken or will take against, the suggestions for your own prevention and risk mitigation, the remedies for you, etc. You will be informed promptly about the incident by email, letter, telephone, pushing notice, etc. When it is difficult to inform the personal information subjects one by one, we will make an announcement in a reasonable and effective way. We will also report handling conditions of personal information security incidents according to the regulatory requirements.
6, Your rights to your personal information
We respect your rights to your personal information. Below is a list of your legal rights and how we will protect them.
6.1. Right to know
We will inform you of how we handle your personal information by publishing this Policy through specific announcements, SMS or email notifications as required by laws and regulations. We are committed to ensuring transparency in the use of your information. You can learn about the collection and use of your personal information by periodically viewing this Policy, receiving the update of the Private Policy by emails and SMS, or contacting us through the methods disclosed in this Policy.
6.2. Right of access
You can directly query or access your personal information in the interface of our products or services, including that you can log in to your account at any time through the product page to access the personal information related to your account.
If you are unable to query or access your personal information on your own or when there is any problem in exercising your data access rights, you may contact us through the means disclosed in this Policy to request access to your personal information.
6.3. Right of correction
If you find mistakes in your personal information that we are processing, you are entitled to require us to make correction or supplement. You may correct or modify some of your personal information directly on the relevant function page of the product or service.
For personal information that may not be modified by yourself at the moment, you may contact us through the means disclosed in this Policy to request correction or supplement of your personal information.
6.4. Right of deletion
You may choose to delete some personal information you provide to us. You can delete some of your personal information directly on the relevant function page of the product or service.
For personal information that may not be deleted by yourself at the moment, or your personal information that we have collected and used in violation of our agreement with you, you may contact us through the means disclosed in this Policy to request deletion of such personal information.
6.5. Right to withdraw consent
The realization of each business function requires some basic personal information (see “How we collect and use your personal information” section of this Policy). You can change the scope of your authorization for us to continue collecting your personal information or withdraw your authorization by deleting information, disable equipment permission, changing relevant pages of product or function settings, cancellation of your account, etc.
If your consent is withdrawn, we will not be able to continue to provide you with the services corresponding to the withdrawal of consent or authorization. And, the corresponding personal information will be no longer processed, however, your decision of withdrawing your consent will not affect the previous processing of your personal information based on your authorization.
6.6. Right to complain
You are entitled to contact us and make a complaint through the means disclosed in this Policy. We will respond within 15 working days after receiving your complaint. If you are not satisfied with our reply, especially if you consider that our personal information processing has damaged your legitimate rights and interests, you can also file a complaint or report to the regulatory authority, or file a lawsuit to the court.
Please be aware that for security reasons, we may need to verify your identity before processing such of your request. We may reject requests which are repeated for no reason, have excessive technical requirements (e.g. for development of new system or radical change of current practices), and pose risks to others’ legal rights and interests or are impractical, and we will specify the reasons in our reply. And, if your request is directly related to national security, national defense security, public health, criminal investigation and other causes directly related to the public interest, or may cause serious damage to the legitimate rights and interests of you or other individuals and organizations, we may not be able to respond such of your request.
7, How we handle personal information of juveniles
8, Third party service providers and their services
Our Website, products, applications and services may contain links to third party Websites, products and services. You may choose whether to access or accept the Websites, products and services offered by third parties. For example, the “Follow Us” feature on our official Website will direct you to our official accounts on social networking platforms, for marketing or promotional information posted.
We have no control over the privacy and data protection policies of third parties and such third parties are not bound by this Policy. Please refer to the privacy policies of these third parties before submitting personal information to them.
9, How your personal information is transferred globally
If some of our products or services are cross-border, we will need to transfer your personal information outside of your region. In such a case, we will strictly follow the provisions of applicable laws and regulations to ensure your personal information security.
10, How this policy will be updated
Any adjustment to this Policy is acceptable; however, we will not diminish your rights under this Policy without your express consent.
If you do not agree with the above privacy policies, it will be unable for us to collect and use the information necessary to provide the service, thus unable to provide service to you normally.
This Policy version is effective as of the date of update.